Legal
Privacy Policy
Document Number: ARA-SALES-LEG-002 | Version: 1.0
Effective Date: 03 July 2026 | Approved By: Director
1. Purpose
This Privacy Policy explains how Aussie Rigs Arena collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect your name, email address, phone number, billing and delivery address, payment details (processed securely by third-party payment providers), order history, communications with us, website usage information and any other information you voluntarily provide.
3. How We Collect Information
We collect personal information when you place an order, create an account, contact us, subscribe to marketing communications, participate in competitions or giveaways, visit our store, use our website or otherwise interact with us.
4. Anonymity
Where lawful and practical, you may choose to interact with us anonymously or using a pseudonym. However, some services require us to collect personal information to fulfil your order or provide support.
5. How We Use Information
We use your information to process orders, arrange delivery, provide customer support, process repairs and returns, improve our products and services, comply with legal obligations, prevent fraud and send marketing communications where permitted.
6. Third-Party Service Providers
We may share information with trusted third-party providers including payment processors, shipping providers, website hosting providers, cloud storage providers, email marketing providers, IT providers and professional advisers where necessary to operate our business.
7. Overseas Disclosure
Some third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy laws.
8. Website Analytics & Cookies
Our website may use cookies, Google Analytics and similar technologies to improve website functionality, analyse website traffic and enhance user experience. Where used, advertising technologies such as Meta Pixel or TikTok Pixel may help us measure advertising performance. You may manage cookies through your browser settings.
9. Marketing Communications
If you have consented or where otherwise permitted by law, we may send promotional emails or SMS messages. You may opt out at any time using the unsubscribe link or by contacting us.
10. Photography, CCTV & Social Media
For security purposes, CCTV operates within our venue. From time to time, photographs or videos may be taken for promotional purposes. Where practical, customers who do not wish to appear in promotional content should advise our staff.
11. Data Security
We take reasonable steps to protect personal information through secure systems, restricted staff access, password protection, encrypted connections where appropriate and secure third-party payment providers.
12. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.
13. Children's Privacy
Our products and services are intended to be purchased by adults. We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.
14. Access, Correction & Complaints
You may request access to or correction of your personal information by contacting us. If you have a privacy complaint, please contact our Privacy Officer first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
15. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
16. Contact Us
Privacy Officer
Aussie Rigs Arena
Email: werribee@aussierigsarena.com.au
Website: www.aussierigsarena.com.au