Returns & Refunds Policy

Purpose

This Returns & Refunds Policy outlines the conditions under which products purchased from Aussie Rigs Arena may be returned, exchanged, repaired or refunded. Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL).

1. Change of Mind Returns

We offer change-of-mind returns within 14 days of purchase.

To be eligible, items must be unused, in their original condition, and returned with all original packaging, accessories and proof of purchase.

Change-of-mind returns are not available for customised, modified, special-order or clearance items unless otherwise required by the Australian Consumer Law. This does not affect your rights under the ACL if the product fails to meet a consumer guarantee.

2. Faulty Products

If a product has a fault covered by the Australian Consumer Law, customers may be entitled to a repair, replacement or refund depending on whether the fault is minor or major.

Please contact us before returning the product so we can assess the issue and advise the appropriate remedy.

3. Return Shipping & In-Store Returns

For approved change-of-mind returns, customers are responsible for all return shipping or delivery costs. Original shipping charges are non-refundable.

Eligible products may also be returned in person to our physical store at Pacific Werribee Shopping Centre during normal trading hours. No return shipping costs apply where the product is handed directly to our team.

If a product is confirmed to have a fault covered by the Australian Consumer Law, or if we supplied the incorrect item, Aussie Rigs Arena will cover the reasonable cost of return shipping or arrange a suitable return method.

Please contact us before returning a faulty product so we can provide return instructions or, where available, a prepaid return shipping label.

If, after assessment, the returned product is found not to have a fault covered by the Australian Consumer Law, or the issue resulted from misuse, accidental damage, incorrect charging, water damage, unauthorised modifications or normal wear and tear, the customer may be responsible for the return shipping costs.

4. Refund Method

Approved refunds will be processed using the same payment method used for the original purchase wherever reasonably possible.

If the original payment method is no longer available or cannot accept a refund, Aussie Rigs Arena may process the refund using an alternative method agreed with the customer.

Approved refunds are generally processed within 5–10 business days, however the time taken for funds to appear in the customer's account may vary depending on the financial institution or payment provider.

5. RC Vehicle Support

We are happy to inspect your RC vehicle, assist with troubleshooting and provide repair guidance. If replacement parts are required due to crash damage, misuse or normal wear and tear, the cost of parts and repairs will be the customer's responsibility.

6. Contact Us

Aussie Rigs Arena
Pacific Werribee Shopping Centre
Email: werribee@aussierigsarena.com.au
Website: www.aussierigsarena.com.au