Warranty & Product Support Policy

1. Purpose

This Warranty & Product Support Policy explains the complimentary support services provided by Aussie Rigs Arena after purchase. Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law (ACL).

2. Voluntary Warranty

Aussie Rigs Arena does not provide a separate voluntary store warranty unless expressly stated at the time of purchase. Customers continue to receive all rights and remedies available under the Australian Consumer Law.

3. Australian Consumer Law

If a product fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on whether the failure is minor or major.

4. Complimentary Product Inspection

Aussie Rigs Arena offers a complimentary inspection for all RC vehicles and products purchased from us, regardless of whether the issue is caused by accidental damage, crash damage, misuse, incorrect operation, water damage, battery issues, normal wear and tear or a suspected manufacturing fault.

Please contact us before visiting our Pacific Werribee store to confirm that our maintenance team is available to inspect your product.

5. Inspection Outcome & Repairs

Following the inspection, our team will explain the cause of the issue and recommend suitable repair options where available.

If replacement parts or repair work are required, we will provide a quotation before carrying out any chargeable repairs. No chargeable repairs will proceed without your approval.

Where replacement parts are available in-store, repairs may be completed immediately. If parts need to be ordered, repair times will depend on supplier and parts availability.

6. Manufacturing Faults & Delivery Damage

If our inspection confirms that the issue is due to a manufacturing defect, a product that does not meet the consumer guarantees under the Australian Consumer Law, or damage that occurred during delivery, we will resolve the matter in accordance with our Returns & Refunds Policy and the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

7. Customer-Caused Damage

If the inspection determines that the issue resulted from accidental damage, crash damage, misuse, incorrect charging, battery misuse, water damage, unauthorised modifications, lack of maintenance or normal wear and tear, the inspection remains free of charge. However, replacement parts, labour and any associated repair costs will be quoted before any work is undertaken.

8. Limitations of Support

We reserve the right to decline repairs where products have been extensively modified, are unsafe to repair, or where replacement parts are unavailable.

9. Contact Us

Aussie Rigs Arena
Pacific Werribee Shopping Centre
Email: werribee@aussierigsarena.com.au
Website: www.aussierigsarena.com.au